Privacy Policy
Effective Date: November 20, 2025
Legal Name: Roavv
Location: Atlanta, Georgia
Contact: support@roavv.com
1. Overview
This Privacy Policy explains how Roavv ("we," "our," or "us") collects, uses, shares, and protects personal information from individuals who use our platform — including Roavvers (drivers) and Crew Members (vehicle owners).
Roavv is a platform that connects vehicle owners with drivers for gig work, rideshare, and delivery use.
By using Roavv, you agree to this Privacy Policy.
2. Information We Collect
A. Information You Provide
- Full name
- Email address & phone number
- Home address
- Date of birth
- Driver's license information
- Selfie or ID photo for verification
- Payment method details (processed securely through our payment partners)
- Vehicle details (for Crew): VIN, registration, plate, insurance proof
- Messages or support communications
B. Information Collected Automatically
- Device information (model, OS, browser)
- IP address
- App usage data (actions taken, pages viewed)
- Location (only when necessary — e.g., vehicle handoff, fraud prevention)
- Cookies or tracking data to improve functionality
Roavv does not use invasive tracking or sell personal information.
3. How We Use Your Information
A. Operate the Platform
- Create and manage your Roavv account
- Verify identity and eligibility
- Match Roavvers with Crew vehicles
- Process payments, deposits, adjustments, and refunds
B. Safety & Fraud Prevention
- Prevent unauthorized activity
- Verify documents and identity
- Screen for risky or fraudulent behavior
C. Communication
- Send confirmations, receipts, notifications, or important updates
- Provide customer support
- Send optional promotional offers (you may opt out anytime)
D. Improve Roavv
- Analyze platform performance
- Improve features, security, and user experience
4. How We Share Information
Roavv only shares information when necessary to operate the platform — not for marketing sales.
A. Other Users
- Roavvers & Crew Members receive necessary contact details to complete handoff and rental arrangements.
B. Service Providers
These companies help Roavv operate:
- Payment processors
- ID verification partners
- Insurance or claims processors (if applicable later)
- Fraud detection tools
- Hosting & technology providers
They are required to safeguard your information.
C. Legal & Safety Requirements
We may share information if:
- Required by law
- Needed to protect Roavv, our users, or the public
- Responding to court orders or government requests
D. With Your Permission
- If you opt into testimonials, promotions, or new features.
5. Cookies & Tracking
Roavv uses essential cookies and analytics to:
- Keep you logged in
- Remember your preferences
- Improve app performance
- Detect fraud
You can disable cookies, but some features may not work. Roavv does not use aggressive tracking or third-party ad networks.
6. Data Retention
We keep your data only as long as needed for:
- Account access
- Legal compliance
- Fraud prevention
- Transaction history
When no longer required, data is deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
- Access your information
- Update or correct your information
- Request deletion of your data
- Object to marketing communications
- Request a copy of your data
Contact us at support@roavv.com to submit requests.
8. Protecting Your Information
Roavv uses:
- Encrypted servers
- Secure payment processors
- Multi-layer identity verification
- Fraud detection tools
However, no platform is 100% secure. You are responsible for maintaining strong passwords and protecting access to your account.
9. Children's Privacy
Roavv is not intended for individuals under 18.
We do not knowingly collect information from minors.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect:
- Platform changes
- Legal requirements
- Safety improvements
We will notify users through the app or email when major updates occur.